Coach One Ultra was created, is maintained and managed in its entirety by two Leicester lads. That involves marketing, website development/maintenance, social media management, product development, stock management, product photography, logistics and much more. All whilst trying to continually keep providing new designs, ideas and products.
Please do consider all of the above both before and after you submit an order.
After making a purchase:
You will receive an email from us confirming that we have received your order. Customers are advised to allow 10 working days for orders to be delivered. Sometimes orders can arrive sooner but, during busy periods, they can take a little longer. When ordering any item from us; please thoroughly check the product description where you should find an estimated dispatch time included for your reference. Should you be unable to locate this information then please allow the standard 10 working days before contacting us.
The majority of our products are made-to-order and sometimes delivery can be affected by things out of our control, such as supplier stock levels. Some of our items are released on a pre-order basis - these products obviously take a little longer and details will be included within the product description.
After you have made a purchase please sit tight - your patience is hugely appreciated. Whilst customer service is of great importance to us; time spent replying to emails is time lost on manufacturing products/preparing orders for dispatch. With this is mind, please thoroughly check the product description and be conscious that your patience is greatly appreciated.
Q. Do you have a size chart?
A. Yes, all of our T-Shirts are as per the below size chart. Measurements are normally always included within specific product descriptions on our website - please do not hesitate to contact us if you require further info.
Q. Do you have washing instructions for T-Shirts/Clothing?
A. All our garments comply with the general performance standards in the clothing retail industry. Some shrinkage and twisting may occur after washing but will stay within the acceptable limits for dimensional stability performance. To minimize shrinking and twisting, it is recommended that the wash temperature does not exceed 40C in a standard or delicate washing cycle, and the garments are reshaped before drying on a line or flat. Hot washes and tumble drying is likely to affect the dimensional stability of the garments and may also cause fading of colour. For the sake of protecting the environment, we say: wash at 30C or below, do not tumble dry, line dry and only iron when necessary (but never directly over any design).
Q. What postal service is used?
A. All of our orders are sent using Royal Mail services. We retain proof of postage for every parcel we send. We are NOT liable for items after we have posted them. In the unlikely event that your order does not arrive please email us via the contact form and we will advise. Please note at this point we will contact Royal Mail to begin a complaints procedure and will only reissue/refund after we have their confirmation. As many of our items sell out quickly a refund may be the only option available at this point.
Q. Do you do customised items?
A. On request (and when time allows), yes! However, custom items are non-refundable. Please use our contact form to get in touch.
Q. A product I want is sold out, is there any way I can get it?
A. In short, no. We pride ourselves on producing limited-edition goods. Whilst some will sit there a while, others will sell out instantly. We recommend you keep in the loop with upcoming releases via our Instagram or X accounts and should something take your fancy you're advised to act quickly once the release drops.
Q. What is your returns policy?
A. Currently, we only stock a variety of tees, these are made to order and therefore don't go in to production until after the order is placed. This means the garment(s) are bespoke to you/your order and is non-refundable. We are more than happy to answer questions you may have on the products before you purchase. If you are unhappy with a product, let us know and we will do our best to amend the issue depending on the circumstances, normally by way of a credit note. If you have received a faulty item (it happens) you should make contact with us via the website contact form within 14 days of receiving the goods.
RETURNS POLICY:
In any case, you must contact us via the website contact form within 14 days of receiving the goods to initiate any return. If contact is made after 14 days you are not eligible to make a return. All items are to be returned in original condition, unworn, unwashed, and complete with original packaging. The original postage fee is non-refundable and Returns postage must be covered by the customer.
Q. I need to change my order, who can help with this?
A. If you want to edit or cancel your order, please notify us as soon as possible via our contact form. Once your order has been made/shipped we are unable to make any amendments.
Q. Do you offer discount codes?
A. We do! We regularly send out discount codes, competitions and special offers to followers of our Instagram and X account.
Q. How do I find out about the release date of an item?
A. Our Instagram and X account is dedicated to forthcoming products with the most accurate dates we can provide. Naturally, they are subject to change, but it serves as a good guide.
Q. Can you reserve items?
A. No. New products go on sale at the times advertised through our X and Instagram account.
Q. Which credit cards do you accept?
A. We accept all major credit and debit cards, including Apple Pay and Google Pay.